FXCM Platform Update Center

All Trading Platforms are Operating as Normal.

We have received reports that some clients may be experiencing issues when attempting to place CFD trades via the MetaTrader4 Platform.  Should you experience this issue please use the Trading Station Desktop or Trading Station Web platform to execute your CFD trades without issue.  Additionally, you may contact customer support to be connected to the Trading Desk via telephone.

Helpful CFD Resources

CFD Holiday Trading Hours

CFD Product Guide [PDF]

Minimum Margin Requirement Update Schedule

Margin requirements are updated each month on the last Friday. Scheduled updates are on the following dates:

• 29 January, 2016
• 26 February, 2016
• 25 March, 2016

 

Please note that margin requirements are subject to change without notice based on price fluctuations and will be adjusted up or down in increments of $1. Up-to-date margin requirements are displayed in the “Simplified Dealing Rates” window of the Trading Platform by currency pair.

Submit a trade audit online

FXCM is happy to review an inquiry if you feel that you have been negatively affected by a technical problem on our side. If you would like us to review your trade(s), please have trade details available such as ticket number, time, price and the amount disputed.Trading hours are subject to change without notice due to unscheduled closures or liquidity issues.

FXCM LLC (US) Trade Audit Form | FXCM LTD (UK) Audit Form | FXCM AU Trade Audit Form

______________________________________________________________________________________

As always, if you experience a technical issue and would like to speak with our support staff, feel free to contact us at any time. We are available 24 hours 7 days a week. Just click on LIVE CHAT in the upper right hand corner, or turn to our contact page.

Español

Si desea la revisión de alguna operación, por favor envíenos los detalles de la operación tales como el número de tiquete, la hora y precio de apertura y cierre de la operación. Por favor envíenos su reclamo junto con los detalles de la operación por medio del siguiente enlace: http://www.fxcmespanol.com/formulario-de-auditoria.jsp

Arabic

FXCM مستعدة لمراجعة طلباتك اذا كنت تشعر بأنك قد تأثرت سلبيا بسبب مشكلة فنية صدرت من جانبنا. إذا كنت ترغب أن نراجع الصفقات التجارية الخاصة بك، المرجو ان تزودنا بالتفاصيل التجارية المتاحة مثل عدد التذاكر، الوقت, السعر والمبلغ المتنازع عليه

http://www.fxcmarabic.com/trade-audit-form.jsp

Hebrew

אם

הינך סבור שנגרם לך נזק כתוצאה מבעיה טכנית מהצד שלנו, FXCM תשמח לבדוק את העניין. אנא פרט את המידע הרלוונטי כגון מספר עסקה, שעת העסקה, מחיר והנזק הכספי שאתה טוען שנגרם לך.www.fxcm.co.il

Francais

http://www.fxcm.fr/formulaire-daudit.jsp

Deutsch

http://www.fxcm.de/audit-formular.jsp

Italiano

http://www.fxcm.com/it/moduli/trade-audit

Copyright © 2011 Forex Capital Markets. All rights reserved.