FXCM Platform Update Center

All platforms are operating as normal. In observance of the upcoming holidays, CFD trading hours for certain instruments are as follows:

  • The HKG33 will be closed Monday April 4th, 2016 in observance of the Ching Ming Festival
  • The AUS200 will be closed Monday April 25th in observance of Anzac Day

Helpful CFD Resources*

CFD Product Guide [PDF]

* Please note that Share CFDs and CFD products are not available for FXCM LLC clients.

Minimum Margin Requirement Update Schedule

Margin requirements are updated each month on the last Friday.

Please note that margin requirements are subject to change without notice based on price fluctuations and will be adjusted up or down in increments of $1. Up-to-date margin requirements are displayed in the “Simplified Dealing Rates” window of the Trading Platform by currency pair.

Submit a trade audit online

FXCM is happy to review an inquiry if you feel that you have been negatively affected by a technical problem on our side. If you would like us to review your trade(s), please have trade details available such as ticket number, time, price and the amount disputed.Trading hours are subject to change without notice due to unscheduled closures or liquidity issues.

FXCM LLC (US) Trade Audit Form | FXCM LTD (UK) Audit Form | FXCM AU Trade Audit Form

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As always, if you experience a technical issue and would like to speak with our support staff, feel free to contact us at any time. We are available 24 hours 7 days a week. Just click on LIVE CHAT in the upper right hand corner, or turn to our contact page.

Español

Si desea la revisión de alguna operación, por favor envíenos los detalles de la operación tales como el número de tiquete, la hora y precio de apertura y cierre de la operación. Por favor envíenos su reclamo junto con los detalles de la operación por medio del siguiente enlace: http://www.fxcmespanol.com/formulario-de-auditoria.jsp

Arabic

FXCM مستعدة لمراجعة طلباتك اذا كنت تشعر بأنك قد تأثرت سلبيا بسبب مشكلة فنية صدرت من جانبنا. إذا كنت ترغب أن نراجع الصفقات التجارية الخاصة بك، المرجو ان تزودنا بالتفاصيل التجارية المتاحة مثل عدد التذاكر، الوقت, السعر والمبلغ المتنازع عليه

http://www.fxcmarabic.com/trade-audit-form.jsp

Hebrew

אם

הינך סבור שנגרם לך נזק כתוצאה מבעיה טכנית מהצד שלנו, FXCM תשמח לבדוק את העניין. אנא פרט את המידע הרלוונטי כגון מספר עסקה, שעת העסקה, מחיר והנזק הכספי שאתה טוען שנגרם לך.www.fxcm.co.il

Francais

http://www.fxcm.fr/formulaire-daudit.jsp

Deutsch

http://www.fxcm.de/audit-formular.jsp

Italiano

http://www.fxcm.com/it/moduli/trade-audit

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