FXCM Platform Update Center

All Trading Platforms Are Operating as Normal.

Due to an unprecedented move in Swiss Franc pairs, you may experience longer than normal wait times when attempting to contact us via LivePerson Chat, telephone, and email. We appreciate your patience and will do our best to speak with you as quickly as possible.

Furthermore, FXCM will revise FX and Gold margin requirements starting Wednesday January 21, 2015 between 7PM EST and 9PM EST. We have sent communication to FXCM clients about this change via email.  To review the new margins, please click on the links below:

 

Margins Requirements for FXCM LTD

Margins Requirements for FXCM Securities

 

Margins Requirements for FXCM  Markets

 

For FXCM LLC –  The smart margin feature will be disabled on Wednesday January 21st on Wednesday between 7PM EST and 9PM EST. Accounts will no longer be allowed to enter into temporary warning status. Accounts that fall below initial margin required for open positions will be liquidated.

Margin requirements will remain the same for most currency pairs.

 

However, we will increase margin requirements on the USD/HKD and USD/CNH on Friday January 23, 2015 after trading close. The new margin requirements based on a 1K lot will be:

Note that this increase in margin may be temporary depending upon market conditions.

 

CFD Holiday Trading Hours

CFD Product Guide [PDF]

Times below are New York Time.

Hover times to see GMT

MLK Day

Australia Day

Symbol

19-Jan

26-Jan

US30

Close 12:30 PM; Re-open 6:00 PM

Normal Hours

SPX500

Close 12:30 PM; Re-open 6:00 PM

Normal Hours

NAS100

Close 12:30 PM; Re-open 6:00 PM

Normal Hours

USOil

Close 12:30 PM; Re-open 6:00 PM

Normal Hours

UKOil

Normal Hours

Normal Hours

NGAS

Close 1:00 PM; Re-open 6:00 PM

Normal Hours

XAU/USD

Close 12:30 PM; Re-open 6:00 PM

Normal Hours

XAG/USD

Close 12:30 PM; Re-open 6:00 PM

Normal Hours

XPT/USD

Close 12:30 PM; Re-open 6:00 PM

Normal Hours

XPD/USD

Close 12:30 PM; Re-open 6:00 PM

Normal Hours

Copper

Close 12:30 PM; Re-open 6:00 PM

Normal Hours

UK100

Normal Hours

Normal Hours

EUTSX50

Normal Hours

Normal Hours

GER30

Normal Hours

Normal Hours

FRA40

Normal Hours

Normal Hours

ESP35

Normal Hours

Normal Hours

ITA40

Normal Hours

Normal Hours

SUI30

Normal Hours

Normal Hours

SWE30

Normal Hours

Normal Hours

BUND

Normal Hours

Normal Hours

AUS200

Normal Hours

Closed

JPN225

Close 12:30 PM; Re-open 7:00 PM

Normal Hours

HKG33

Normal Hours

Normal Hours

Trading hours are subject to change without notice due to unscheduled closures or liquidity issues.

FXCM is happy to review an inquiry if you feel that you have been negatively affected by a technical problem on our side. If you would like us to review your trade(s), please have trade details available such as ticket number, time, price and the amount disputed.

Submit a trade audit online:

FXCM LLC (US) Trade Audit Form | FXCM LTD (UK) Audit Form | FXCM AU Trade Audit Form

______________________________________________________________________________________

As always, if you experience a technical issue and would like to speak with our support staff, feel free to contact us at any time. We are available 24 hours 7 days a week. Just click on LIVE CHAT in the upper right hand corner, or turn to our contact page.

Español

Si desea la revisión de alguna operación, por favor envíenos los detalles de la operación tales como el número de tiquete, la hora y precio de apertura y cierre de la operación. Por favor envíenos su reclamo junto con los detalles de la operación por medio del siguiente enlace: http://www.fxcmespanol.com/formulario-de-auditoria.jsp

Arabic

FXCM مستعدة لمراجعة طلباتك اذا كنت تشعر بأنك قد تأثرت سلبيا بسبب مشكلة فنية صدرت من جانبنا. إذا كنت ترغب أن نراجع الصفقات التجارية الخاصة بك، المرجو ان تزودنا بالتفاصيل التجارية المتاحة مثل عدد التذاكر، الوقت, السعر والمبلغ المتنازع عليه

http://www.fxcmarabic.com/trade-audit-form.jsp

Hebrew

אם

הינך סבור שנגרם לך נזק כתוצאה מבעיה טכנית מהצד שלנו, FXCM תשמח לבדוק את העניין. אנא פרט את המידע הרלוונטי כגון מספר עסקה, שעת העסקה, מחיר והנזק הכספי שאתה טוען שנגרם לך.www.fxcm.co.il

Francais

http://www.fxcm.fr/formulaire-daudit.jsp

Deutsch

http://www.fxcm.de/audit-formular.jsp

Italiano

http://www.fxcm.com/it/moduli/trade-audit

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