FXCM Platform Update Center

All platforms are operational.

FXCM released an update to the Trading Station on November 29th to address known bugs affecting the platform. This newest version is available to download from our websites now; however, clients are not yet required to update when they log in. If you are affected by any of the issues below it is highly recommended that you update to the latest version of the platform by uninstalling fully and downloading the latest version of Trading Station.  The latest version is 01.13.111313. You can check the version of Trading Station you have by going to Help > About on your platform.

Issues Resolved in Version 01.13.111313

  • Storage files in Candleworks folder are not deleted when uninstalling fully. This may cause Trading Station to crash when attempting to open the platform
  • Upon login Trading Station shows “Connecting…” but is not capable of logging into the account
    Incompatibility with certain older processors. This would cause Trading Station to crash when attempting to open the platform
  • Connections options (Real and Demo) sporadically disappearing from the login window for select clients
  • Trading Station ignoring “Don’t show this again” for pop-up messages
  • Entry order dialog box truncated when the language in Trading Station is set to Traditional Chinese
  • Kagi, Renko, Point & Figure not included in Marketscope views by default. These can be found by going to File > Create View…
  • Marketscope displaying charts in local time when set to server time for select clients
  • Cursor data window not showing indicator or ask price values in certain situations
  • Incorrect translations in various languages
  • Proxy server incompatibilities

Download FXCM Trading Station Version 01.13.111313: http://download.fxcorporate.com/FXCM/FXTS2Install.EXE

If you experience any technical issues with the Trading Station, please email techsupport@fxcm.com

 


CFD Holiday Trading Hours


CFD Product Guide [PDF]

Times below are New York Time.

US Labor Day Chinese Mid-Autumn Festival
Symbol 1-Sep 9-Sep
US30
Close 12:30 PM;
Re-open 6:00 PM
Normal Hours
SPX500
Close 12:30 PM;
Re-open 6:00 PM
Normal Hours
NAS100
Close 12:30 PM;
Re-open 6:00 PM
Normal Hours
USOil
Close 1:00 PM;
Re-open 6:00 PM
Normal Hours
UKOil Normal Hours Normal Hours
NGAS
Close 1:00 PM;
Re-open 6:00 PM
Normal Hours
XAU/USD
Close 1:00 PM;
Re-open 6:00 PM
Normal Hours
XAG/USD
Close 1:00 PM;
Re-open 6:00 PM
Normal Hours
XPT/USD
Close 1:00 PM;
Re-open 6:00 PM
Normal Hours
XPD/USD
Close 1:00 PM;
Re-open 6:00 PM
Normal Hours
Copper
Close 1:00 PM;
Re-open 6:00 PM
Normal Hours
UK100 Normal Hours Normal Hours
EUTSX50 Normal Hours Normal Hours
GER30 Normal Hours Normal Hours
FRA40 Normal Hours Normal Hours
ESP35 Normal Hours Normal Hours
ITA40 Normal Hours Normal Hours
SUI30 Normal Hours Normal Hours
SWE30 Normal Hours Normal Hours
BUND Normal Hours Normal Hours
AUS200 Normal Hours Normal Hours
JPN225
Close 12:30 PM;
Re-open 7:00 PM
Normal Hours
HKG33 Normal Hours Closed

FXCM is happy to review an inquiry if you feel that you have been negatively affected by a technical problem on our side. If you would like us to review your trade(s), please have trade details available such as ticket number, time, price and the amount disputed.

Submit a trade audit online:

FXCM LLC (US) Trade Audit Form | FXCM LTD (UK) Audit Form | FXCM AU Trade Audit Form

______________________________________________________________________________________

As always, if you experience a technical issue and would like to speak with our support staff, feel free to contact us at any time. We are available 24 hours 7 days a week. Just click on LIVE CHAT in the upper right hand corner, or turn to our contact page at the following link: http://support.fxcm.com/contact-fxcm/

Español

Si desea la revisión de alguna operación, por favor envíenos los detalles de la operación tales como el número de tiquete, la hora y precio de apertura y cierre de la operación. Por favor envíenos su reclamo junto con los detalles de la operación por medio del siguiente enlace: http://www.fxcmespanol.com/formulario-de-auditoria.jsp

 

Arabic

FXCM مستعدة لمراجعة طلباتك اذا كنت تشعر بأنك قد تأثرت سلبيا بسبب مشكلة فنية صدرت من جانبنا. إذا كنت ترغب أن نراجع الصفقات التجارية الخاصة بك، المرجو ان تزودنا بالتفاصيل التجارية المتاحة مثل عدد التذاكر، الوقت, السعر والمبلغ المتنازع عليه

http://www.fxcmarabic.com/trade-audit-form.jsp

 

Hebrew

אם הינך סבור שנגרם לך נזק כתוצאה מבעיה טכנית מהצד שלנו, FXCM תשמח לבדוק את העניין. אנא פרט את המידע הרלוונטי כגון מספר עסקה, שעת העסקה, מחיר והנזק הכספי שאתה טוען שנגרם לך.www.fxcm.co.il

Francais

Si vous souhaitez que nous fassions un audit de vos transactions, veuillez nous fournir des détails tels que le numéro de ticket, l’heure, le prix et nous envoyer votre demande d’audit en passant par le lien suivant : http://www.fxcm.fr/formulaire-daudit.jsp

Deutsch

Wenn Sie eine Überprüfung Ihrer Trades wünschen, teilen Sie uns dazu die Details mit, wie zum Beipiel Ticket Nummer, Zeit und Preis und reichen Sie Ihr Anliegen über folgenden Link ein: http://www.fxcm.de/audit-formular.jsp

Italiano

Se desideri che controlliamo qualsiasi operazione, per cortesia fornisci dettagli come l’ID ordine, l’ora, il prezzo e trasmetti la tua richiesta attraverso il seguente link: http://www.fxcm.it/modulo-per-laudit.jsp


 

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