FXCM Platform Update Center

All systems are currently operating normally.

 

FXCM’s customer service is typically available 24 hours a day, seven days a week. The Trading Desk opens Sundays at 22:15 GMT and closes Fridays at 21:55 GMT. During the upcoming holiday hours, we will operate on special holiday hours.

Times below are New York Time. Hover times to see GMT.

DATE

TRADING HOURS

CUSTOMER SERVICE HOURS

24 December 2014

Close at 2:00pm

Close at 3:00pm

25 December 2014

Closed

Closed

26 December 2014

Open at 1:00am

Open at 12:00am

31 December 2014

Close at 2:00pm

Close at 3:00pm

1 January 2015

Closed

Closed

2 January 2015

Open at 1:00am

Open at 12:00am

Please be aware that during the holidays rollovers may be larger than normal due to illiquid markets.


CFD Holiday Trading Hours


CFD Product Guide [PDF]

Times below are New York Time.
Hover times to see GMT – scroll down to see New Years schedule

Christmas
Symbol 23-Dec 24-Dec 25-Dec 26-Dec
US30 Normal Hours
Close 1:00 PM
Closed
Open 1:00 AM
SPX500 Normal Hours
Close 1:00 PM
Closed
Open 1:00 AM
NAS100 Normal Hours
Close 1:00 PM
Closed
Open 1:00 AM
USOil Normal Hours
Close 1:00 PM
Closed
Open 1:00 AM
UKOil Normal Hours
Close 1:00 PM
Closed
Open 1:00 AM
NGAS Normal Hours
Close 1:00 PM
Closed
Open 1:00 AM
XAU/USD Normal Hours
Close 1:00 PM
Closed
Open 1:00 AM
XAG/USD Normal Hours
Close 1:00 PM
Closed
Open 1:00 AM
XPT/USD Normal Hours
Close 1:00 PM
Closed
Open 1:00 AM
XPD/USD Normal Hours
Close 1:00 PM
Closed
Open 1:00 AM
Copper Normal Hours
Close 1:00 PM
Closed
Open 1:00 AM
BUND Normal Hours Closed Closed Closed
EUSTX50 Normal Hours Closed Closed Closed
UK100 Normal Hours
Close 7:00 AM
Closed Closed
GER30 Normal Hours Closed Closed Closed
FRA40 Normal Hours
Close 7:00 AM
Closed Closed
ESP35 Normal Hours
Close 8:00 AM
Closed Closed
ITA40 Normal Hours Closed Closed Closed
SUI30 Normal Hours Closed Closed Closed
AUS200 Normal Hours
Close 12:30 AM
Closed Closed
JPN225 Normal Hours
Close 1:00 PM
Closed
Open 1:00 AM
HKG33
Close 11:00 PM
Closed Closed
Closed

 


 

New Years
Symbol 30-Dec 31-Dec 1-Jan 2-Jan
US30 Normal Hours
Close 2:00 PM
Closed
Open 1:00 AM
SPX500 Normal Hours
Close 2:00 PM
Closed
Open 1:00 AM
NAS100 Normal Hours
Close 2:00 PM
Closed
Open 1:00 AM
USOil Normal Hours
Close 2:00 PM
Closed
Open 1:00 AM
UKOil Normal Hours
Close 2:00 PM
Closed
Open 1:00 AM
NGAS Normal Hours
Close 2:00 PM
Closed
Open 1:00 AM
XAU/USD Normal Hours
Close 2:00 PM
Closed
Open 1:00 AM
XAG/USD Normal Hours
Close 2:00 PM
Closed
Open 1:00 AM
XPT/USD Normal Hours
Close 2:00 PM
Closed
Open 1:00 AM
XPD/USD Normal Hours
Close 2:00 PM
Closed
Open 1:00 AM
Copper Normal Hours
Close 2:00 PM
Closed
Open 1:00 AM
BUND Normal Hours Closed Closed Normal Hours
EUSTX50 Normal Hours Closed Closed Normal Hours
UK100 Normal Hours
Close 7:00 AM
Closed Normal Hours
GER30 Normal Hours Closed Closed Normal Hours
FRA40 Normal Hours
Close 7:00 AM
Closed Normal Hours
ESP35 Normal Hours
Close 8:00 AM
Closed Normal Hours
ITA40 Normal Hours Closed Closed Normal Hours
SUI30 Normal Hours Closed Closed Closed
AUS200 Normal Hours
Close 12:30 AM
Closed
Open 1:10 AM
JPN225 Normal Hours
Close 2:00 PM
Closed
Open 1:00 AM
HKG33
Close 11:00 PM
Closed Closed
Open 1:00 AM

Trading hours are subject to change without notice due to unscheduled closures or liquidity issues.


FXCM is happy to review an inquiry if you feel that you have been negatively affected by a technical problem on our side. If you would like us to review your trade(s), please have trade details available such as ticket number, time, price and the amount disputed.

Submit a trade audit online:

FXCM LLC (US) Trade Audit Form | FXCM LTD (UK) Audit Form | FXCM AU Trade Audit Form

______________________________________________________________________________________

As always, if you experience a technical issue and would like to speak with our support staff, feel free to contact us at any time. We are available 24 hours 7 days a week. Just click on LIVE CHAT in the upper right hand corner, or turn to our contact page.

Español

Si desea la revisión de alguna operación, por favor envíenos los detalles de la operación tales como el número de tiquete, la hora y precio de apertura y cierre de la operación. Por favor envíenos su reclamo junto con los detalles de la operación por medio del siguiente enlace: http://www.fxcmespanol.com/formulario-de-auditoria.jsp

 

Arabic

FXCM مستعدة لمراجعة طلباتك اذا كنت تشعر بأنك قد تأثرت سلبيا بسبب مشكلة فنية صدرت من جانبنا. إذا كنت ترغب أن نراجع الصفقات التجارية الخاصة بك، المرجو ان تزودنا بالتفاصيل التجارية المتاحة مثل عدد التذاكر، الوقت, السعر والمبلغ المتنازع عليه

http://www.fxcmarabic.com/trade-audit-form.jsp

 

Hebrew

אם הינך סבור שנגרם לך נזק כתוצאה מבעיה טכנית מהצד שלנו, FXCM תשמח לבדוק את העניין. אנא פרט את המידע הרלוונטי כגון מספר עסקה, שעת העסקה, מחיר והנזק הכספי שאתה טוען שנגרם לך.www.fxcm.co.il

Francais

http://www.fxcm.fr/formulaire-daudit.jsp

Deutsch

http://www.fxcm.de/audit-formular.jsp

Italiano

http://www.fxcm.com/it/moduli/trade-audit


 

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