FXCM Platform Update Center

Thank you for visiting the FXCM Trading Station Update Center.

All trading systems are operational.

FXCM released an update to the Trading Station on November 29th to address known bugs affecting the platform. This newest version is available to download from our websites now; however, clients are not yet required to update when they log in. If you are affected by any of the issues below it is highly recommended that you update to the latest version of the platform by uninstalling fully and downloading the latest version of Trading Station.  The latest version is 01.13.111313. You can check the version of Trading Station you have by going to Help > About on your platform.

Issues Resolved in Version 01.13.111313

  • Storage files in Candleworks folder are not deleted when uninstalling fully. This may cause Trading Station to crash when attempting to open the platform
  • Upon login Trading Station shows “Connecting…” but is not capable of logging into the account
    Incompatibility with certain older processors. This would cause Trading Station to crash when attempting to open the platform
  • Connections options (Real and Demo) sporadically disappearing from the login window for select clients
  • Trading Station ignoring “Don’t show this again” for pop-up messages
  • Entry order dialog box truncated when the language in Trading Station is set to Traditional Chinese
  • Kagi, Renko, Point & Figure not included in Marketscope views by default. These can be found by going to File > Create View…
  • Marketscope displaying charts in local time when set to server time for select clients
  • Cursor data window not showing indicator or ask price values in certain situations
  • Incorrect translations in various languages
  • Proxy server incompatibilities

Download FXCM Trading Station Version 01.13.111313: http://download.fxcorporate.com/FXCM/FXTS2Install.EXE

If you experience any technical issues with the Trading Station, please email techsupport@fxcm.com


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FXCM is happy to review an inquiry if you feel that you have been negatively affected by a technical problem on our side. If you would like us to review your trade(s), please have trade details available such as ticket number, time, price and the amount disputed.

Submit a trade audit online:

FXCM LLC (US) Trade Audit Form | FXCM LTD (UK) Audit Form | FXCM AU Trade Audit Form

______________________________________________________________________________________

As always, if you experience a technical issue and would like to speak with our support staff, feel free to contact us at any time. We are available 24 hours 7 days a week. Just click on LIVE CHAT in the upper right hand corner, or turn to our contact page at the following link: http://support.fxcm.com/contact-fxcm/

Espanol

Si desea la revisión de alguna operación, por favor de enviarnos detalles de la operación tales como el numero de tiquete, la hora y precio de apertura y cierre de la operación. Favor de enviar su reclamo junto con los detalles de la operación por medio del siguiente enlace: http://www.fxcmespanol.com/formulario-de-auditoria.jsp

 

العربية
ان اردت منا ان نراجع اي مضاربات في حسابك، الرجاء توفير التفاصيل التي تشمل  رقم البطاقة و الوقت و السعر ثم ارسل الطلب للمراجعة من خلال الرابط التالي

http://www.fxcmarabic.com/trade-audit-form.jsp

 

עברית

תודה על פנייתך, כל המערכות עובדות כעת באופן תקין. במידה ואתה חווה בעיה כלשהי אנא צור קשר מיידי עם צוות FXCM ישראל בטלפון – 1-700-55-10-15 או 03-5101317, בדוא”ל info@fxcm.co.il או באתר www.fxcm.co.il

Francais

Si vous souhaitez que nous fassions un audit de vos transactions, veuillez nous fournir des détails tels que le numéro de ticket, l’heure, le prix et nous envoyer votre demande d’audit en passant par le lien suivant : http://www.fxcm.fr/formulaire-daudit.jsp

Deutsch

Wenn Sie eine Überprüfung Ihrer Trades wünschen, teilen Sie uns dazu die Details mit, wie zum Beipiel Ticket Nummer, Zeit und Preis und reichen Sie Ihr Anliegen über folgenden Link ein: http://www.fxcm.de/audit-formular.jsp

Italiano

Se desideri che controlliamo qualsiasi operazione, per cortesia fornisci dettagli come l’ID ordine, l’ora, il prezzo e trasmetti la tua richiesta attraverso il seguente link: http://www.fxcm.it/modulo-per-laudit.jsp


 

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