FXCM Platform Update Center

All platforms are operating as normal.

FXCM has begun to gradually reduce margin requirements back to pre-British referendum levels based on market conditions. 

Please check the simple dealing rates in Trading Station II or on Trading Station Web for the latest margin updates and carefully consider how margin changes may impact your open positions/resting orders


Helpful CFD Resources*

CFD Product Guide [PDF]

July Holiday Schedule

Hong Kong SAR Establishment Day Independence Day
  Thursday Monday
Symbol 1-Jul 4-Jul
US30 Normal Hours Close at 16:45; Re-open at 22:00
SPX500 Normal Hours Close at 16:45; Re-open at 22:00
NAS100 Normal Hours Close at 16:45; Re-open at 22:00
USOil Normal Hours Close at 16:45; Re-open at 22:00
UKOil Normal Hours Close at 16:45; Re-open at 00:00 (Tuesday)
NGAS Normal Hours Close at 16:45; Re-open at 22:00
XAU/USD Normal Hours Close at 16:45; Re-open at 22:00
XAG/USD Normal Hours Close at 16:45; Re-open at 22:00
Copper Normal Hours Close at 16:45; Re-open at 22:00
UK100 Normal Hours Normal Hours
GER30 Normal Hours Normal Hours
FRA40 Normal Hours Normal Hours
ESP35 Normal Hours Normal Hours
EUSTX50 Normal Hours Normal Hours
BUND Normal Hours Normal Hours
AUS200 Normal Hours Normal Hours
HKG33 Closed Normal Hours
JPN225 Normal Hours Close at 16:45; Re-open at 23:00

* Please note that Share CFDs and CFD products are not available for FXCM LLC clients.

Minimum Margin Requirement Update Schedule

Margin requirements are updated each month on the last Friday.

Please note that margin requirements are subject to change without notice based on price fluctuations and will be adjusted up or down in increments of $1. Up-to-date margin requirements are displayed in the “Simplified Dealing Rates” window of the Trading Platform by currency pair.

Submit a trade audit online

FXCM is happy to review an inquiry if you feel that you have been negatively affected by a technical problem on our side. If you would like us to review your trade(s), please have trade details available such as ticket number, time, price and the amount disputed.Trading hours are subject to change without notice due to unscheduled closures or liquidity issues.

FXCM LLC (US) Trade Audit Form | FXCM LTD (UK) Audit Form | FXCM AU Trade Audit Form


 

As always, if you experience a technical issue and would like to speak with our support staff, feel free to contact us at any time. We are available 24 hours 7 days a week. Just click on LIVE CHAT in the upper right hand corner, or turn to our contact page.

Español

Si desea la revisión de alguna operación, por favor envíenos los detalles de la operación tales como el número de tiquete, la hora y precio de apertura y cierre de la operación. Por favor envíenos su reclamo junto con los detalles de la operación por medio del siguiente enlace: http://www.fxcmespanol.com/formulario-de-auditoria.jsp

Arabic

FXCM مستعدة لمراجعة طلباتك اذا كنت تشعر بأنك قد تأثرت سلبيا بسبب مشكلة فنية صدرت من جانبنا. إذا كنت ترغب أن نراجع الصفقات التجارية الخاصة بك، المرجو ان تزودنا بالتفاصيل التجارية المتاحة مثل عدد التذاكر، الوقت, السعر والمبلغ المتنازع عليه

http://www.fxcmarabic.com/trade-audit-form.jsp

Hebrew

אם

הינך סבור שנגרם לך נזק כתוצאה מבעיה טכנית מהצד שלנו, FXCM תשמח לבדוק את העניין. אנא פרט את המידע הרלוונטי כגון מספר עסקה, שעת העסקה, מחיר והנזק הכספי שאתה טוען שנגרם לך.www.fxcm.co.il

Francais

http://www.fxcm.fr/formulaire-daudit.jsp

Deutsch

http://www.fxcm.de/audit-formular.jsp

Italiano

http://www.fxcm.com/it/moduli/trade-audit

Copyright © 2011 Forex Capital Markets. All rights reserved.