FXCM Platform Update Center

 

All platforms are operational now.

FXCM is aware that some clients may have experienced technical issues from 8:40PM EST to 9:37PM EST.  If any positions on your account have been negatively impacted by this, please submit a trade audit online, with the following information:  ticket number, time, rate in which you wanted to exit and the amount disputed.

Trade Audits – FXCM LLC (US)

Trade Audits – FXCM LTD (UK)

Trade Audits – FXCM AU

 


CFD Holiday Trading Hours


CFD Product Guide [PDF]

Times below are New York Time.

US Labor Day Chinese Mid-Autumn Festival
Symbol 1-Sep 9-Sep
US30
Close 12:30 PM;
Re-open 6:00 PM
Normal Hours
SPX500
Close 12:30 PM;
Re-open 6:00 PM
Normal Hours
NAS100
Close 12:30 PM;
Re-open 6:00 PM
Normal Hours
USOil
Close 1:00 PM;
Re-open 6:00 PM
Normal Hours
UKOil Normal Hours Normal Hours
NGAS
Close 1:00 PM;
Re-open 6:00 PM
Normal Hours
XAU/USD
Close 1:00 PM;
Re-open 6:00 PM
Normal Hours
XAG/USD
Close 1:00 PM;
Re-open 6:00 PM
Normal Hours
XPT/USD
Close 1:00 PM;
Re-open 6:00 PM
Normal Hours
XPD/USD
Close 1:00 PM;
Re-open 6:00 PM
Normal Hours
Copper
Close 1:00 PM;
Re-open 6:00 PM
Normal Hours
UK100 Normal Hours Normal Hours
EUTSX50 Normal Hours Normal Hours
GER30 Normal Hours Normal Hours
FRA40 Normal Hours Normal Hours
ESP35 Normal Hours Normal Hours
ITA40 Normal Hours Normal Hours
SUI30 Normal Hours Normal Hours
SWE30 Normal Hours Normal Hours
BUND Normal Hours Normal Hours
AUS200 Normal Hours Normal Hours
JPN225
Close 12:30 PM;
Re-open 7:00 PM
Normal Hours
HKG33 Normal Hours Closed

Trading hours are subject to change without notice due to unscheduled closures or liquidity issues.


FXCM is happy to review an inquiry if you feel that you have been negatively affected by a technical problem on our side. If you would like us to review your trade(s), please have trade details available such as ticket number, time, price and the amount disputed.

Submit a trade audit online:

FXCM LLC (US) Trade Audit Form | FXCM LTD (UK) Audit Form | FXCM AU Trade Audit Form

______________________________________________________________________________________

As always, if you experience a technical issue and would like to speak with our support staff, feel free to contact us at any time. We are available 24 hours 7 days a week. Just click on LIVE CHAT in the upper right hand corner, or turn to our contact page.

Español

Si desea la revisión de alguna operación, por favor envíenos los detalles de la operación tales como el número de tiquete, la hora y precio de apertura y cierre de la operación. Por favor envíenos su reclamo junto con los detalles de la operación por medio del siguiente enlace: http://www.fxcmespanol.com/formulario-de-auditoria.jsp

 

Arabic

FXCM مستعدة لمراجعة طلباتك اذا كنت تشعر بأنك قد تأثرت سلبيا بسبب مشكلة فنية صدرت من جانبنا. إذا كنت ترغب أن نراجع الصفقات التجارية الخاصة بك، المرجو ان تزودنا بالتفاصيل التجارية المتاحة مثل عدد التذاكر، الوقت, السعر والمبلغ المتنازع عليه

http://www.fxcmarabic.com/trade-audit-form.jsp

 

Hebrew

אם הינך סבור שנגרם לך נזק כתוצאה מבעיה טכנית מהצד שלנו, FXCM תשמח לבדוק את העניין. אנא פרט את המידע הרלוונטי כגון מספר עסקה, שעת העסקה, מחיר והנזק הכספי שאתה טוען שנגרם לך.www.fxcm.co.il

Francais

http://www.fxcm.fr/formulaire-daudit.jsp

Deutsch

http://www.fxcm.de/audit-formular.jsp

Italiano

http://www.fxcm.com/it/moduli/trade-audit


 

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