FXCM Platform Update Center

All platform are operating normally.

Welcome to FXCM!

We are happy to welcome all clients that have been recently transferred from IBFX.  Below you will find some helpful information to make your transition as smooth as possible and keep in mind that the IBFX Customer Transfer Center is a great resource that will have the answers to the most commonly asked questions!

MT4 Mobile Application

We are currently investigating an issue where the FXCM-USDReal09 server is not accessible from the MT4 Mobile Application.  All clients that want to manage positions from the mobile phone can download the Trading Station Mobile.  It is compatible with MT4 accounts and will give you access to manage positions on the go.  You can download the applications from the Apple App Store or Google Play store by searching for “Trading Station Mobile” or clicking on the following links:

iPhone

iPad

Android Phone

Android Tablet

Trade Issues and Transfer Discrepancies

At FXCM, we take any issues that you may face seriously and we want to alleviate any concerns that you might have.  If you have encountered a trade issue or if you have found any discrepancies during your transfer to FXCM, we encourage you to file a trade inquiry.  Our team will review the specific elements associated to your query, and will provide you with a prompt response on the elements requested.  Click on the appropriate link below to file a trade inquiry.

NOTE:  If this inquiry is regarding your transfer to FXCM or discrepancies related to the transfer, please include IBFX in the subject line of the inquiry.

FXCM US Trade Inquiry

FXCM AU Trade Inquiry

CFD Margin Differences (Applicable only to IBFX clients transferred to FXCM AU)

For IBFX clients that were trading CFD instruments with IBFX on 0.25% Margin (400:1 leverage), please note that your FX trades will be using 0.25% margin; however, CFD instruments will utilize FXCM’s standard margin setup which is similar to margin of 0.5% (200:1 leverage), depending on the instrument being traded.  Please be aware of the higher margin requirements on CFD instruments and adjust your trade sizes accordingly.

 


CFD Holiday Trading Hours


CFD Product Guide [PDF]

National Day Chung Yeung Festival Day of German Unity
Symbol 1-Oct 2-Oct 3-Oct
US30 Normal Hours Normal Hours Normal Hours
SPX500 Normal Hours Normal Hours Normal Hours
NAS100 Normal Hours Normal Hours Normal Hours
USOil Normal Hours Normal Hours Normal Hours
UKOil Normal Hours Normal Hours Normal Hours
XAU/USD Normal Hours Normal Hours Normal Hours
XAG/USD Normal Hours Normal Hours Normal Hours
XPT/USD Normal Hours Normal Hours Normal Hours
XPD/USD Normal Hours Normal Hours Normal Hours
Copper Normal Hours Normal Hours Normal Hours
UK100 Normal Hours Normal Hours Normal Hours
GER30 Normal Hours Normal Hours Closed
FRA40 Normal Hours Normal Hours Normal Hours
ESP35 Normal Hours Normal Hours Normal Hours
ITA40 Normal Hours Normal Hours Normal Hours
SUI30 Normal Hours Normal Hours Normal Hours
AUS200 Normal Hours Normal Hours Normal Hours
JPN225 Normal Hours Normal Hours Normal Hours
HKG33 Closed Closed Normal Hours

Trading hours are subject to change without notice due to unscheduled closures or liquidity issues.


FXCM is happy to review an inquiry if you feel that you have been negatively affected by a technical problem on our side. If you would like us to review your trade(s), please have trade details available such as ticket number, time, price and the amount disputed.

Submit a trade audit online:

FXCM LLC (US) Trade Audit Form | FXCM LTD (UK) Audit Form | FXCM AU Trade Audit Form

______________________________________________________________________________________

As always, if you experience a technical issue and would like to speak with our support staff, feel free to contact us at any time. We are available 24 hours 7 days a week. Just click on LIVE CHAT in the upper right hand corner, or turn to our contact page.

Español

Si desea la revisión de alguna operación, por favor envíenos los detalles de la operación tales como el número de tiquete, la hora y precio de apertura y cierre de la operación. Por favor envíenos su reclamo junto con los detalles de la operación por medio del siguiente enlace: http://www.fxcmespanol.com/formulario-de-auditoria.jsp

 

Arabic

FXCM مستعدة لمراجعة طلباتك اذا كنت تشعر بأنك قد تأثرت سلبيا بسبب مشكلة فنية صدرت من جانبنا. إذا كنت ترغب أن نراجع الصفقات التجارية الخاصة بك، المرجو ان تزودنا بالتفاصيل التجارية المتاحة مثل عدد التذاكر، الوقت, السعر والمبلغ المتنازع عليه

http://www.fxcmarabic.com/trade-audit-form.jsp

 

Hebrew

אם הינך סבור שנגרם לך נזק כתוצאה מבעיה טכנית מהצד שלנו, FXCM תשמח לבדוק את העניין. אנא פרט את המידע הרלוונטי כגון מספר עסקה, שעת העסקה, מחיר והנזק הכספי שאתה טוען שנגרם לך.www.fxcm.co.il

Francais

http://www.fxcm.fr/formulaire-daudit.jsp

Deutsch

http://www.fxcm.de/audit-formular.jsp

Italiano

http://www.fxcm.com/it/moduli/trade-audit


 

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