FXCM Platform Update Center

Thank you for visiting the FXCM Trading Station Update Center.

Currently all FXCM platforms are fully operational.

SPECIAL NOTICES

Attention ALL Canadian clients*

Forex Capital Markets Limited (“FXCM LTD”) will no longer service your trading account after Friday, 31 May. If you wish to continue trading, FXCM is offering the option to seamlessly transfer your open positions to Friedberg Direct. Accounts that are not transferred will be locked and positions will eventually be liquidated.

If we do not receive your consent by 5 PM ET Tuesday, 28 May, your account will be locked from trading after market close on Friday, 31 May.

In order to trade uninterrupted after the transfer date of Friday, 31 May, please submit the Transfer Agreement HERE.

To proceed with your account transfer please review Friedberg Direct’s Terms of Business, margins and settings, FAQ and other relevant items:

• Friedberg Direct’s Terms of Business
• Execution Policy
• Risk Disclosure
• Friedberg Direct’s margins and settings
• Friedberg Direct’s Account Transfer FAQs

Watch Friedberg Direct’s Getting Started Video for more information.

If you have any questions, please contact one of our specialists, who are available 24 hours a day, by live chat, by calling 1-888-503-6739, or by email at info@fxcm.com.

*Excluding clients located in the province of Alberta.

MT4 Demo Users

FXCM has created a new USD demo server to accommodate all users of the MT4 Demo platform, which may affect your ability to create a new demo account directly from the platform.  If you experience any issue in creating a new demo account from the MetaTrader 4 platform, follow these steps to resolve the issue:

1. Close down the MetaTrader 4 platform.
2. Click here to run an update on your current MT4 installation.  NOTE: This does not require uninstalling your current platform and will not affect your current layouts, profiles, or custom indicators / EAs.
3. Follow the on-screen prompts to complete the upgrade.
4. Reopen the MetaTrader 4 platform and you will now be able to create a demo account on the new USD server.
5. When logging into your new demo account you must select FXCM-USDDemo02 as the server.

If you run into any issues or have questions regarding this update please contact FXCM support by calling us on any of our toll free numbers;  http://www.fxcm.com/support/contact-client-support/

FXCM is phasing out “FXCM Micro.”

FXCM Micro began as a special product offering designed to let new forex traders trade in 1k lot sizes and start with a small balance of just $50.  The offering became so popular that we’ve decided to lower contract sizes and minimum starting balances on FXCM standard accounts as well.  Now that there are no major differences between “micro” and “standard” accounts, we are merging our websites.

There is nothing required of FXCM Micro Account Holders.  You will not be issued a new account number, password, or required to download anything.  Your existing leverage settings and platform functionality will not change.  This is an informational message only.

For more details on how we are phasing out FXCM Micro accounts or how your account specifically is affected, please visit our DailyFX forum page on the topic.

CFD Holiday Trading Hours

Times below are New York Time
Hover times to see GMT

FXCM is happy to review an inquiry if you feel that you have been negatively affected by a technical problem on our side. If you would like us to review your trade(s), please have trade details available such as ticket number, time, price and the amount disputed.

To submit a trade audit online:

FXCM LLC (US) Trade Audit Form |FXCM LTD (UK) Audit Form

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As always, if you experience a technical issue and would like to speak with our support staff, feel free to contact us at any time. We are available 24 hours 7 days a week. Just click on LIVE CHAT in the upper right hand corner, or turn to our contact page at the following link: http://support.fxcm.com/contact-fxcm/

Espanol

Si desea la revisión de alguna operación, por favor de enviarnos detalles de la operación tales como el numero de tiquete, la hora y precio de apertura y cierre de la operación. Favor de enviar su reclamo junto con los detalles de la operación por medio del siguiente enlace: http://www.fxcmespanol.com/formulario-de-auditoria.jsp

العربية
ان اردت منا ان نراجع اي مضاربات في حسابك، الرجاء توفير التفاصيل التي تشمل  رقم البطاقة و الوقت و السعر ثم ارسل الطلب للمراجعة من خلال الرابط التالي

http://www.fxcmarabic.com/trade-audit-form.jsp

עברית

Francais

Si vous souhaitez que nous fassions un audit de vos transactions, veuillez nous fournir des détails tels que le numéro de ticket, l’heure, le prix et nous envoyer votre demande d’audit en passant par le lien suivant : http://www.fxcm.fr/formulaire-daudit.jsp

Deutsch

Wenn Sie eine Überprüfung Ihrer Trades wünschen, teilen Sie uns dazu die Details mit, wie zum Beipiel Ticket Nummer, Zeit und Preis und reichen Sie Ihr Anliegen über folgenden Link ein: http://www.fxcm.de/audit-formular.jsp

Italiano

Se desideri che controlliamo qualsiasi operazione, per cortesia fornisci dettagli come l’ID ordine, l’ora, il prezzo e trasmetti la tua richiesta attraverso il seguente link: http://www.fxcm.it/modulo-per-laudit.jsp

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