FXCM Platform Update Center

All Trading Platforms are Operating as Normal

FXCM takes the privacy and security of our client information very seriously and we are dedicated to protecting that information. Regrettably, FXCM was the victim of a criminal cyber incident involving unauthorized access to client information. For more information please refer to our public statement.  As a precautionary measure, we require all clients to reset their passwords on their trading accounts.

How to reset your password:

  • Visit www.myfxcm.com and select “Forgot Login / Password?”  Please note:  Due to higher than normal volume there may be intermittent access to www.myfxcm.com.  If you are receiving an error when attempting to visit MyFXCM please try again.
  • Select “Forgot Password”
  • Complete the steps to reset your account password
Your new password must contain all of the following:
  • A minimum of 8 characters in length
  • At least one lower case letter
  • At least one number
Note: Upper case letters are permitted but not required.  Special characters are not permitted.


Mirror Trader clients will be required to log back into their account after updating their password to have all systems re-enabled for trading.


Submit an Inquiry or Complaint

If you have a trading inquiry, you can submit a trade inquiry by submitting the Online Trade Audit Form:  FXCM LLC (US)FXCM Australia | FXCM LTD (UK)  Please note that all trading inquiries must be logged as quickly as possible after the trading issue has occurred. We have a dedicated team of professionals that are trained to research and resolve trade inquiries. Once the trade has been researched you will be contacted and you will receive a full explanation of what occurred on the trade(s) that were reported for investigation.


If the Trade Audit Committee determines you were negatively impacted by a technical issue, an adjustment will be offered.If the issue is not resolved to your satisfaction within 24 hours or you wish to submit a formal complaint at the initial stage, you can do so by submitting a complaint by completing the Online Complaint Form:  FXCM LLC (US) | FXCM Australia | FXCM LTD (UK)


For all clients trading on an MT4 Basic Account with Dealing Desk execution, please be aware that as a result of a technical issue your floating profit & loss and usable margin may be incorrect. Please be sure to login to www.myfxcm.com and run an account statement to verify your information. Account information can also be verified via the read-only Trading Station II platform,available here.

Para todos los clientes actualmente operando con la plataforma MT4 en una Cuenta Básica con ejecución Con Mesa de Dinero, tenga en cuenta que, como resultado de un próblema técnico sus pérdidas y ganacias flotantes y su margen disponible pueden ser incorrectos. Por favor asegúrese de ingresar a www.mifxcm.com y genere un estado de cuenta para verificar la información en su cuenta. Esto también puede ser verificado ingresando en modo de lectura a la Estación de Operaciones, disponible aquí.

Helpful CFD Resources

CFD Holiday Trading Hours

CFD Product Guide [PDF]

Minimum Margin Requirement Update Schedule

Margin requirements are updated each month on the last Friday. Scheduled updates are on the following dates:

- June 26, 2015
- July 31, 2015
- August 28, 2015
- September 25, 2015
- October 30, 2015
- November 27, 2015
- December 25, 2015

Please note that margin requirements are subject to change without notice based on price fluctuations and will be adjusted up or down in increments of $1. Up-to-date margin requirements are displayed in the “Simplified Dealing Rates” window of the Trading Platform by currency pair.

Submit a trade audit online

FXCM is happy to review an inquiry if you feel that you have been negatively affected by a technical problem on our side. If you would like us to review your trade(s), please have trade details available such as ticket number, time, price and the amount disputed.Trading hours are subject to change without notice due to unscheduled closures or liquidity issues.

FXCM LLC (US) Trade Audit Form | FXCM LTD (UK) Audit Form | FXCM AU Trade Audit Form


As always, if you experience a technical issue and would like to speak with our support staff, feel free to contact us at any time. We are available 24 hours 7 days a week. Just click on LIVE CHAT in the upper right hand corner, or turn to our contact page.


Si desea la revisión de alguna operación, por favor envíenos los detalles de la operación tales como el número de tiquete, la hora y precio de apertura y cierre de la operación. Por favor envíenos su reclamo junto con los detalles de la operación por medio del siguiente enlace: http://www.fxcmespanol.com/formulario-de-auditoria.jsp


FXCM مستعدة لمراجعة طلباتك اذا كنت تشعر بأنك قد تأثرت سلبيا بسبب مشكلة فنية صدرت من جانبنا. إذا كنت ترغب أن نراجع الصفقات التجارية الخاصة بك، المرجو ان تزودنا بالتفاصيل التجارية المتاحة مثل عدد التذاكر، الوقت, السعر والمبلغ المتنازع عليه




הינך סבור שנגרם לך נזק כתוצאה מבעיה טכנית מהצד שלנו, FXCM תשמח לבדוק את העניין. אנא פרט את המידע הרלוונטי כגון מספר עסקה, שעת העסקה, מחיר והנזק הכספי שאתה טוען שנגרם לך.www.fxcm.co.il







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