Frequently Asked Questions (FAQ)

Top 6 Error Messages

1. Rating: +2

   Login Failed - incorrect username or password

2. Rating: +1

   Failed to get update information. Detailed error message: Unable to Obtain Update Information

3. Rating: +1

   Connection with the server has been lost. Please close this window and login again

4. Rating: -1

   Live updater failed to complete last updating process
5. Cannot initialize - File size returned not expected

6. Rating: +1

   Report button grayed out

Common Errors

1. Not Correct Host Value
2. Server name cannot be resolved
3. Plugin installation (or find) cannot find trade station
4. Hanging at looking for updates, Connecting or Initializing
5. Browser not popping up after clicking “Get Report.”
6. Access Violation
7. An error has occurred during the initialization of one of the components
8. Details Not Available
9. The system cannot find the file specified
10. Unexpected tag in response

Troubleshooting

1. Will the software work on a Mac (Apple)?
2. Can I trade with Satellite Internet?
3. Why do I get an error message when I try to connect?
4. Are You Behind a Firewall?

5. Rating: +1

   Is Your Computer on a Wireless Connection?
6. Is Your Computer on a Dial-up Connection?

Customization

1. Rating: -3

   How do I see the pip cost and overnight interest rates for each currency pair?
2. How do I add and remove the currency pairs I see in the dealing rates?
3. How do I attach or detach the Chart plug-in?

4. Rating: +1

   How do I change the font, size, and color of each window?
5. How do I turn off the sound on my trade station?

Trading Station Skins

1. What is a Skin?
2. What Skins are available?
3. How to change Skins?

4. Rating: +1

   Where can I download the Skins for FX Trading Station II?

System Requirements

1. Rating: +1

   What are the System Requirements for FX Trading Station II?